We want you to be completely satisfied with your purchase. This policy outlines our return and refund procedures.

30-Day Return Window

You may return unopened units within 30 days of delivery for a full refund. The product must be in its original packaging and unused condition.

Return Process

1. Contact our support team at our contact page to initiate a return
2. We will provide you with a return authorization number and instructions
3. Package the item securely in its original packaging
4. Ship the item back to us using the provided address

Return Shipping

Return shipping costs are the responsibility of the buyer, unless the item is defective or we made an error. We recommend using a trackable shipping method and purchasing shipping insurance for valuable items.

Defective Items

If you receive a defective item:

• Contact us immediately through our contact page
• We will cover return shipping costs for defective items
• You can choose between a replacement or full refund

Refund Processing

• Refunds are processed within 5-7 business days after we receive the returned item
• Refunds are issued to the original payment method
• Original shipping charges are not refundable (unless the item was defective)

Non-Returnable Items

For health and safety reasons, we cannot accept returns of:

• Opened or used nebulizers
• Items damaged by misuse or normal wear
• Items returned after the 30-day window

Warranty Claims

Manufacturing defects are covered under our 90-day limited warranty. Warranty claims should be initiated by contacting our support team with:

• Order number
• Description of the defect
• Photos if applicable

Contact for Returns

Questions?

If you have any questions about our refund policy, please don't hesitate to contact us. We're here to help!

Last updated: 9/11/2025